I’ve been getting a few customers who used to use Perfect PCs in Pembroke Dock. I never really heard anything previously, good or bad, but it’s sad to see local businesses close. Their customers who came to me said they were good.
It’s a sign of the times. When I started up, in the noughties, lots of residential customers had tower PCs, now these are few and far between, most having swapped to phone and tablets. Business users still have laptops. Phones and tablets are fine for consuming content, like watching videos or updating Facebook, but not ideal for doing spreadsheets, managing accounts or even writing letters.
Gamers are now the biggest users of tower PCs, I just updated the BIOS on two gaming PCs.
Another factor is that computers are more reliable. True malware is rarer than it was, as Windows PC and Macs have better security built in than in the old days. Most attacks now are social engineering, based on conning people rather than attacking their computers directly. There are still vulnerabilities, and people who foolishly continue to use old versions of Windows (in particular Windows 10) will soon find out, as the bad guys are busy building vulnerabilities fixed in Windows 11 but not in Windows 10. Microsoft are obliging enough to publish details of these vulnerabilities.
The other consideration is that tablets and phones are essentially non-repairable. People just replace them. There is not much you can repair in them as everything is machine soldered, glued, and doing repairs is either impossible or not economical.
However, there are still many computer repair shops, so those with the biggest overheads will struggle with a shrinking market.
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