BT – “Your current operating system is not supported” message

Just had a customer call me with this odd message. She is using a fresh clean install of Windows 7 with all the updates. It happened when she visited BT.com and clicked the “make BT.com my homepage” button.

Given that Windows 7 is by far the most popular operating system on desktop and laptop computers, it was somewhat surprising that BT don’t support the majority of their customers who use proper computers. When I searched the web, it appears to be a problem with Internet Explorer 11. You can click the compatibility button in IE11 to get round the issue, or you can make it your homepage (the usual way) by clicking the gear icon at the top right, and clicking Internet Options at the bottom of the menu.

But why, oh why do BT have to use a misleading, and incorrect term, when they should say “unsupported browser.”

your current operating system is not supported

Moral of the story, don’t use BT…. use gmail, livemail, or something independent of your broadband provider. There is no law that says you have to use BT mail just because they provide your broadband.

Steve Taylor, Aermech Ltd, Pembroke

"We have a small network with a handful of computers and following a hard drive fault on our main PC, We almost lost all of our records. PC Rescue not only repaired the hard drive, They advised and provided a backup solution. PC Rescue installed a central backup point for all the computers, which automatically backs up our accounts, and the entire hard drive of the PC with my technical contract files. The loss of this data could have cost me thousands, and thankfully, this is now saved in four locations. The solution was also a fraction of the cost of a traditional server." – The service that was offered was Friendly, Informative and Professionally Delivered. I have no hesitation in recommending PC Rescue as a computer management and solutions provider. We had a lucky escape.