Computer repair – Pembrokeshire
Update. In cases where remote support is not possible, I am doing a call and collect service. I will collect your computer from your doorstep to take away for servicing. I wipe it down with alcohol upon return.
My preferred method of remote support is AnyDesk (click to visit site.)
In the first place, please call 01646 602248
This customer was referred to me by a friend. Their previous hosts had gone AWOL and taken the site down so I had to use WayBackEngine to get their site files. https://carewnewton.co.uk/
Today, I have been assaulted by nuisance callers.
I had 3 calls from various UK landline numbers, with a recorded message saying “this is BT, we are going to cut your line off, unless you press 1 to talk to our technical department.” Needless to say, I didn’t. It would probably have costed me an international call rate.
Then I had an almost identical call “This is your Internet Service Provider….” same scam.
Then I had a call from an (International) mobile number asking for me by name. I said it was Adam speaking, then the person started reading out my address. CREEPY! I asked who it was, and he hung up.
So what can I do? I am already with the telephone preference service so I shouldn’t be getting these calls, but of course, that is only respected by genuine kosher companies.
A Google search came up with this page which has some useful advice.
https://www.citizensadvice.org.uk/cymraeg/consumer/scams/scams/scams/reporting-a-scam/
One of the options is to contact Action Fraud. This sends the info to the police, but I wasn’t asked to leave any details. Perhaps they can do something about the number but I know how pressed they are for resources. If enough people report attempted fraud to the police, perhaps something will get done about this national menace. I’ve had about a dozen customers taken in by various Internet scams. We need more protection for people, many of whom are vulnerable and not streetwise.
Having just invested in new hifi, including a turntable, I’m once again enjoying listening to vinyl. When CDs first came in, there was a lot of marketing (propaganda) about the virtues of CDs, they didnt get scratched like vinyl, they were almost indestructible, the sound quality was better, and so on. In truth, most of this was a lie. The first CDs were more robust, as manufacturers cut costs, the quality dropped, and CDs are now more easily scratched than vinyl.
Each version of Windows has traditionally come with a 10 year life cycle of security and reliability updates by Microsoft. This is the time Microsoft is prepared to pay it’s software engineers to fix these issues and roll them out to the world (it’s costly)
Windows Vista was released in 2007 and its time is up in April this year. This means that computers being operated after this date increasingly run the risk of being exploited by malicious websites or emails or by other means, eg music, games, movie downloads.
So, what are the options for people with Windows Vista?
1) Upgrade to Windows 10
This is the route you would need to take if you are running special software that needs a version of Windows to run under. For example, Photoshop, Sage Accounts, A CAD program and most games, although website-based games should run fine under any modern operating system.
The advantage is that existing programs will almost certainly be compatible with Windows 10. The downside is that you will need to buy a licence for Windows 10 which is about £100. Windows 10, like all versions of Windows is more prone to malware than other systems, such as Mac, Linux or Apple’s iOS (as used on iPads)
2) Install an alternative to Windows
If you are only using the computer for surfing the Internet, Facebook, YouTube, Skype etc, you might be interested in an alternative called Linux, which comes in many different flavours (or distributions.) The one I recommend to most Windows users is Linux Mint. All versions of Linux are more resistant to malware than Windows. Linux is also free, and you don’t have to worry about licence keys or getting installation media which are freely available online etc. The downside is that it won’t run all Windows software and may not have drivers for hardware such as printers, or cameras, but in most cases it does.
Here is more information on Linux and here is more information on Linux Mint
If you need help with anything computer related, please give Adam a call on 01646 429233 / 07934453989
If you are getting fed up of the constant and intrusive spam messages on your computer trying to bully you into “upgrading” to Windows 10, the good news is, it can be stopped.
Microsoft seem to be desperate to get people onto Windows 10, and this is so different to Windows 7 that a whole new learning curve has to be made. This is quite stressful to many people, especially the elderly. The strange thing is, Microsoft have committed to updating Windows 7 until April 2020, so why the hurry?
Many people have reported that it is now installing itself without being agreed by the user. In my opinion, this is a clear example of “Big Brother” type tactics. Sure, Apple and Android do upgrades, but the difference in the user interface is minimal and usually passes unnoticed by users.
How do I stop this Windows 10 upgrade?
Download and install the GWX Control panel from http://ultimateoutsider.com/downloads/
Make sure you click the “prevent Windows 10 upgrades” and the “enable monitor mode” buttons.
I have been swamped in the last few weeks with computers that have gone wrong during the upgrade to Windows 10.
Many of these are because people are upgrading because there is a problem with their Windows 7 or 8.1 computer. This is a bad reason to upgrade, folks…
Case A:
PC “cannot find an operating system” – the computer was slow, so the user thought an upgrade would speed it up. Wrong! The hard drive was failing, and the upgrade caused critical boot files to be corrupted, which meant there were no visible files left on the hard drive. Luckily, the drive was intact enough that I was able to successfully use data recovery tools to recover their photos and other documents. However, the cost in labour time is considerable, the data recovery and reinstall takes a couple of days and the user will have a lot of inconvenience in order to reinstall all their programs, SatNav, Printer, iTunes, Office etc. If the person had come to me to diagnose the slowness, I could have cloned the hard drive within a few hours, and everything would have been “as it was” but quicker.
Case B:
Black screen or frozen icons. This seems to happen a lot with Lenovo machines. The trouble is the Chinese Lenovo company put a load of “bloatware” on the computer that conflicts with something during the upgrade process. This can also be caused by “security software” – often known as anti-virus (although viruses are almost extinct, it’s usually trojans, or other malware that are the problem today.) Again, people often upgrade because something has gone wrong. Often, their paid anti-virus has expired, and instead of being sensible, and actually pay for a new one, or remove it and put a free one on, they leave it until they unsurprisingly get infected. So, then, they think, “ah Windows 10 will sort out all my problems.” Wrong again… the malware and Windows 10 will fight, and you’ll end up with a corrupted system.
Moral of the story.
Don’t consider an upgrade to Windows 10 as a solution to a problem. Fix the problem first. If you can’t do it yourself, call a professional.
I can be reached on 01646 602248 or 07934 453989.
A Microsoft account is now the default favoured (…by Microsoft, that is!) way of logging on to your computer. The problem with this is that people forget their passwords. It then tells you to go to https://account.live.com/resetpassword.aspx to reset your password… but you can’t log on to your computer.. see the problem? They offer no escape from this, other than use someone else’s computer.
The idiocy and lack of customer care of this defies belief. It’s all in the interest of so-called privacy/security, which is actually false security, as your personal data is still accessible to a thief. If your laptop is stolen, they can just put the hard drive in another computer (or into a external USB case) and access the files, unless you have encryption on the disk (which is a tiny number of people.)
Come on, Microsoft, get your act together, your war with pirates is detroying your relationship with your millions of customers.
All they need to do, is to allow users to log on with a temporary profile, so they can reset their password on their own machine. It is embarrassing for users to go to a friend’s house to reset the password.
All Windows operating systems have been plagued by viruses and other malware (=malicious software.) Apple Macs have often been paraded as being free from malware, but increasingly, they are being targetted by malware writers.
Linux is a free alternative to Windows and Mac and was first released in 1991. It has long been the system of choice for supercomputers and internet servers.
It is at it’s core, a secure operating system, as it uses a minimal kernel (the heart of the beast) which due to simplicity, offers a smaller “attack area” for the bad guys.
There are different versions (distributions/distros) of Linux, which appear very different (they use a different shell)
Some of the more popular ones are:
Ubuntu
Linux Mint
Xubuntu (built on Ubuntu but designed for older/slower computers)Puppy
PartedMagic (a diagnostic distro)
DEFT (a forensic distro)
If you use your computer just for website browsing, Internet Banking, Facebook, or word processing, Linux could be a good alternative for you.
However, if you want to play most online games, or use special software like Photoshop, SatNav software or Microsoft Outlook, it could be problematic. In this case, a dual-boot option might work well. In other words, you could either Windows or Linux on start-up.
You can download a Linux .iso file and burn it to DVD and install it yourself, or contact me on 01646 602248 and I’d be happy to help.